Truth be told, it didn’t take long until the technician answered my call. And while looking for their phone number I immediately noticed that the service is now available… 24/7.
Congratulations job well done Bluetooth#
And again, and again… Lo and behold, the app even suggested resetting my Bluetooth settings on the phone and to try again…Īs time was passing and I was getting late for my next Zoom call – I called Primus’ Technical Support. But I was told by the app not to worry and to try again. In reality, it meant to bring my phone into close proximity to my pod, and to wait for the magic to happen… The first step was to allow the app to DETECT my pod. All it takes is to connect the modem cable to the pod and plug in the pod’s power supply. Now, replacing the pod is quite straightforward. Moreover, I was told that the attending technician did see the frequent reboots of the pod and that more tests will be done at Primus’ end.Īfter a few days, I was notified that the new pod has been couriered to my address and that I should promptly replace the old hardware with the new unit – which I did… Shortly after writing to Primus, I received the notification that my complaint has been assigned a case number that it is being investigated.
And this is when I noticed a huge improvement over my past interactions… So, What Happened Next? So, I’ve decided to send a short email to Primus’ customer service and complain. It all started with frequent interruptions of my Internet access and the loss of Wi-Fi connectivity.Īs a result, almost daily, I had to reset my pod by disconnecting its power adaptor and waiting for a few minutes for the Wi-Fi to come back… For a while, I didn’t have too many problems with their service – until the last month. And my objective is TO HELP the companies to elevate their customer service and improve customers’ experiences.Īs it happened, Primus was the latest protagonist in my customer service reports. My stories are real and reflect actual experiences. Mirror, Mirror On The Wall, Is Google Fairest Of Them All?.Primus Internet - The Worst Customer Service Of My Entire Life?.And You can read about some of my past experiences in: Now, I wrote about customer service before and covered the good, the bad, and the plain ugly - at a wide range of corporate giants.
Congratulations job well done tv#
Understandably, as we watch the surreal and erratic appearances of the new Napoleon of Russia on our phones, laptops, and TV sets – the tolerance for Internet failures is at all times low. As the brutality of the Russian invasion unfolds in front of our very eyes, our worries and concerns about the suffering of Ukraine, the pandemic, the struggling economy, and the global threats – are at all times high.
0 kommentar(er)
